Refund & Return Policy
30-day return window
You have 30 days from the date you receive your item to request a return or refund. After 30 days, we are unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging where possible
- Accompanied by proof of purchase (your order number or confirmation email)
Non-returnable items
- Items marked as final sale
- Items damaged due to misuse or improper handling by the customer
Damaged or wrong items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at theviralvaultco1@gmail.com with a photo of the issue. We will send a replacement or issue a full refund at no cost to you.
How to start a return
- Email us at theviralvaultco1@gmail.com with your order number and reason for return
- We will respond within 1–2 business days with instructions
- Once your return is received and inspected, we will notify you of approval
- Approved refunds are processed within 5–7 business days to your original payment method
Shipping costs for returns
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect, in which case we will cover the cost.